Shipping Coverage

Evervive Global proudly ships its products globally, with primary operations and fulfillment within India. We offer delivery to most countries worldwide. If you are unsure whether we ship to your location, please contact us for confirmation. While we strive to serve customers everywhere, some destinations may be subject to restrictions due to local import laws or courier limitations. In such cases, we will notify you if we cannot ship to your address or if special arrangements are required.

Handling & Dispatch

We endeavor to process and dispatch all orders as quickly as possible. If a product is in stock, we typically prepare it for shipment immediately (usually within 1-2 business days). Our warehouse operates on standard business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day. If an item you ordered is not in stock or is back-ordered, we will inform you promptly with an expected restock date or availability timeline.

All orders are packaged securely using appropriate materials to ensure your items arrive in good condition. (No special temperature-controlled packaging is required for our products, as they are not temperature-sensitive.) We partner with trusted logistics providers at local, national, and international levels. Depending on your order’s size and destination, we will select the most suitable courier or freight service to ensure safe and efficient delivery. If we experience a high volume of orders or any unforeseen delays in dispatch, your shipment may be delayed by a few days; we will reach out via email or phone if a significant delay occurs.

Delivery Timeframes

Delivery times for your order can vary based on several factors, including:

• Courier Partner & Shipping Method: Different courier partners and shipping services have varying transit speeds. We will choose a reliable service appropriate for your delivery (standard, express, freight, etc.).

• Destination: Domestic deliveries within India generally arrive faster (often within 3-7 business days) compared to international shipments. International delivery times depend on the distance and the destination country’s infrastructure. Remote or rural areas may require additional time.

• Local Laws & Regulations: Some products (especially in categories like pharmaceuticals or medical goods) might require special permits or documentation. Compliance with local regulations can sometimes extend delivery times if extra clearance is needed.

• Customs & Import Procedures: For international orders, the package must clear customs in the destination country. The time for customs clearance can vary widely depending on the country’s rules, inspection procedures, and the nature of the goods. This may add a few days to a couple of weeks to the delivery. (Please note that customs clearance is beyond our control.)

• Product Category: The nature of the item can influence shipping. For example, if an item is classified as hazardous or restricted, it may require specialized handling or carrier routing, affecting transit time. Likewise, bulky or high-value shipments might go by specialized freight which could have different schedules.

Taking into account the above factors, estimated delivery times are as follows: for most domestic shipments within India, expect approximately 3-10 business days for delivery. For international shipments, delivery may range from roughly 1 to 3 weeks (or more in rare cases) depending on region and customs. These timeframes are estimates and not guaranteed deadlines. We will provide an estimated delivery date or range when your order is confirmed or shipped. Please understand that unforeseen events (such as weather disruptions, holidays, or courier backlogs) can occasionally impact deliveries. If your order is facing a significant delay beyond the estimate, we will do our best to inform you and keep you updated on the status.

Shipping Costs

We offer free shipping for sample products or sample orders as a courtesy to our customers. For all other orders, shipping charges are determined on a case-by-case basis, considering the order value (consignment value), the weight/volume of the package, and the destination location. We strive to provide cost-effective (and sometimes complimentary) shipping whenever feasible. In fact, depending on the specifics of your order, we may waive shipping fees or offer discounted shipping for large or high-value orders – this is evaluated individually for each consignment.

Any applicable shipping fee for your order will be communicated clearly before your order is finalized. In most cases, shipping costs (if any) will be calculated and shown at checkout. For bulk orders or special shipments arranged directly with our sales team, the shipping cost (if applicable) will be quoted to you as part of the order arrangement. Shipping promotions or free shipping offers, if available, will be applied according to their terms (e.g., free shipping over a certain order amount, region-specific offers, etc.).

Please note that our shipping charges cover the transit of the product from our facility to your provided address. Import duties, taxes, and customs fees (for international shipments) are not included in our shipping fees or product prices. Any such charges levied by the destination country’s authorities are the responsibility of the customer/recipient to pay upon import. Unfortunately, we have no control over these government-imposed fees, and we cannot predict their amount in advance. You are responsible for complying with your country’s import laws and for paying any additional costs such as duties or taxes that may apply. If you need information on potential customs charges, please contact your local customs office for details.

Order Tracking

Once your order has been dispatched, we will send you a Shipment Confirmation email (and/or SMS notification) with your tracking details. This confirmation will include the name of the courier/logistics partner and a tracking number (or a tracking link) for your package. You can use this information to track the delivery status of your order on our website’s order tracking page or directly on the shipping partner’s tracking portal.

Please note that it may take up to 24 hours for your tracking number to become active and show movement updates after dispatch. This is normal, as the tracking information will only start updating once the package is scanned by the courier in their network. We kindly ask for your patience during this initial period.

Throughout the transit process, you should be able to see updates such as when the package is in transit, out for delivery, or delivered. If you encounter any issues with tracking (for example, if the tracking number is not updating after 1-2 business days, or if the courier shows an exception/delay), please reach out to us and we will assist in monitoring the shipment. Our team stays in touch with our logistics partners and can help follow up on any delays or irregularities in delivery. Rest assured, we are here to ensure your order reaches you successfully.

Damaged Products & Exchange

At Evervive Global, all sales are final. We maintain a no-return policy, which means we do not accept returns or exchanges for products that have been delivered in good condition (no refunds or order cancellations once delivered). However, we stand by the quality of our products and service. Therefore, exchanges are only allowed if the product you received is delivered in a damaged or defective condition. Our primary goal is to make sure you receive the item in proper condition as ordered.

If you receive a product that is damaged in transit or defective upon arrival, please follow these steps to initiate an exchange:

• Contact Us Promptly: Notify our customer support within 48 hours of receiving the delivery. You can email us or call (see Contact Information below) to report the issue. Please provide your order number and a description of the damage/defect.

• Provide Evidence: We may ask for photographs or a short video of the damaged item and the packaging. This helps us assess the situation and also is usually required for any insurance or claims with the courier. Please keep all original packaging materials and the product until we advise otherwise.

• Exchange Process: After you contact us, our team will review the details and approve the exchange if it meets our damaged merchandise criteria. We will then arrange for a replacement of the same item to be shipped to you at no extra cost. We will inform you of the timeline for the replacement shipment (typically, replacements are dispatched as soon as possible after approval).

• Returning or Disposing of the Damaged Item: In most cases, we will arrange for the pickup of the damaged product or provide you instructions on returning it, at our expense. If the item is not required to be sent back, we may advise you on proper disposal. Either way, you will not be charged any additional shipping fees for the exchange process in a valid damage claim.

• No Other Exchanges: We regret that we cannot offer exchanges for different products, different sizes, or due to change of mind. The exchange policy is strictly limited to instances of damage or defect during shipping or manufacturing. For any other issues or questions about a product, you can always contact us to discuss possible solutions, but a standard return/exchange is not available per our policy.

We are committed to ensuring you receive what you ordered in good condition. If a replacement for a damaged item is not available (for example, the item is out of stock or discontinued), we will work with you to find a suitable resolution – which may include offering an alternative product of equal value or a refund, at our discretion. Our aim is to be fair and prompt in resolving such rare issues.

Contact Information

If you have any questions, concerns, or require assistance regarding our Shipping Policy (or any order-related inquiries), please feel free to reach out to us. Our customer support team is here to help.

• Email: You can email us at support@everviveglobal.com for any queries or support. We strive to respond to all emails within one business day.

• Phone: For urgent matters or direct assistance, you may call our customer service line at +91 7208182082 during our business hours (for example, Monday–Friday, 9:00 AM – 6:00 PM IST). (Note: Replace [Phone Number] with the actual number when available.)

• Website Contact Form: Alternatively, you can use the Contact Us form on our website to send us a message. Please include your order number (if applicable) and your contact information so we can assist you efficiently.

Whether you have questions about shipping options, need help tracking an order, or need to report a problem, we encourage you to get in touch. Our team at Evervive Global is dedicated to providing you with a smooth shopping and delivery experience, and we will do our utmost to address any issues promptly and professionally. Thank you for trusting Evervive Global with your business, and we look forward to serving you.