Evervive Global Private Limited (referred to as “Evervive Global”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website (everviveglobal.com) or use our services, including purchasing our pharmaceutical, nutraceutical, or traditional medicine products. It also outlines your rights regarding your personal data. By accessing or using our Site, you agree to the terms of this Privacy Policy and consent to the collection and use of information as described herein.

We adhere to applicable data protection laws in India and to general international standards of privacy protection. Evervive Global only collects personal data that is necessary for specified purposes, and we strive to be transparent about those purposes and obtain your consent where required. We also provide you with choices, such as the ability to opt out of marketing communications, and we will inform you if any significant data breach occurs that may affect your information. Our practices are designed to be in line with India’s data protection regulations (including the Information Technology Act and the Digital Personal Data Protection Act, 2023) as well as globally accepted principles similar to those of the EU GDPR.

Information We Collect

We may collect various types of information from you through our website, online forms, and interactions. This includes:

• Personal Information: Data that you voluntarily provide to us that can identify you as an individual. For example, when you place an order or create an account, we collect information such as your name, email address, telephone number, billing and shipping address, and payment details (e.g., credit card number or UPI details). If you fill out a contact form or sign up for our newsletter, we may collect your email and any other information you provide. In certain cases, if you provide health-related information (for example, stating a medical condition or prescription requirement when inquiring about a product), that data may also be collected and treated as sensitive.

• Order and Transaction Information: When you purchase products, we maintain records of your orders, such as the products ordered, quantity, date of purchase, transaction amount, and payment confirmation. We also collect information necessary to process your order, such as your delivery address and preferred payment method.

• Account Information: If you register for an account on our Site, we collect login credentials (such as username and password) and any profile information you choose to provide within your account (like your preferences, wish list, or past orders). Passwords are stored in an encrypted form for security.

• Non-Personal Information and Automatic Data: When you use our Site, certain data is collected automatically. This includes technical information like your IP address, browser type and version, device identifiers, operating system, and referring website. We also collect data about your usage of the Site, such as pages viewed, the time and date of your visits, and the amount of time spent on our pages. This information is typically collected through cookies and similar tracking technologies (described more below).

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience on our Site. Cookies are small text files placed on your device that help us remember your preferences, understand how you use our Site, and personalize content for you. For example, cookies enable features like remembering the items in your shopping cart, or keeping you logged in during a session. They also help us gather aggregated analytics about site traffic and interactions. You can control or disable cookies through your browser settings; however, note that disabling certain cookies may affect the functionality of our Site. For more details, please see our separate Cookies Policy (if available) or the cookies section of this Privacy Policy below.

Sensitive Personal Data: As a healthcare-related business, we generally do not require any sensitive personal data (such as medical records, health status, etc.) from users just to browse our Site. We only collect health-related information if you voluntarily provide it (for example, if you consult with us about which product is suitable for a particular health condition, or provide a prescription when required by law for certain pharmaceuticals). Any such sensitive information will be used solely for the purpose for which you provided it and will be treated with strict confidentiality and security.

How We Use Your Information

We use the collected information for various legitimate business purposes in order to serve you better. The primary purposes for which Evervive Global processes your data include:

• Order Fulfillment and Service Delivery: We use your personal and payment information to process and fulfill your orders. This includes verifying and processing payments, arranging shipping, providing you with order confirmations and invoices, and delivering the products to you. We also use your information to handle returns, refunds, or exchanges pursuant to our policies.

• Customer Communication: We use your contact information (such as email and phone number) to communicate with you about your orders and account. This includes sending notifications regarding the status of your order, shipping updates, and any issues or updates related to your purchase. We may also respond to your inquiries, support requests, or complaints that you submit through our contact channels.

• Providing and Improving Our Services: We process data to operate and maintain our website and to ensure that our services function correctly. This can include using information to troubleshoot technical issues, analyze Site performance, and improve the user experience. Non-personal and aggregated usage data help us understand how customers navigate our Site, enabling us to optimize design, product offerings, and content. We also use your feedback or reviews to improve our products and services.

• Personalization and Recommendations: To enhance your shopping experience, we may use information such as your browsing history or past purchases to recommend products or offer tailored content that might interest you. For example, we might highlight nutraceuticals related to items you have viewed or suggest complementary traditional remedies.

• Marketing and Promotions (Optional): If you have signed up for our newsletter or given consent to receive marketing communications, we will use your email or contact information to send you promotional materials. These may include special offers, upcoming products, or health and wellness tips related to our offerings. We will only send you marketing communications if you have opted in to receive them, and you can opt out at any time (see Your Rights below). Any marketing email we send will contain an easy unsubscribe option. We do not use sensitive health information for marketing purposes without your explicit consent.

• Safety and Legal Compliance: We may use and retain personal information as necessary to comply with our legal obligations (such as tax and accounting requirements), to enforce our Terms and Conditions, and to ensure the safety and security of our customers, our staff, and our Site. For instance, we might use data to prevent, detect, or investigate fraud, abuse, security incidents, and other harmful activities. If required, we will use your information to comply with lawful requests by public authorities (e.g., court orders or law enforcement inquiries).

• Other Purposes: If we intend to use your information for any purpose not listed in this Privacy Policy, we will describe how we intend to use it at the time we collect it, or we will seek your consent separately when required. We will not use your personal data in a manner that is incompatible with the purposes for which it was collected without notifying you and obtaining your consent if required.

How We Share Your Information

Evervive Global values your privacy. We do not sell or rent your personal information to third parties for their own marketing or other uses. We only share your data in the following limited circumstances:

• Service Providers (Processors): We may share necessary information with third-party service providers who perform services on our behalf to operate our business and fulfill your orders. This includes, for example, courier and shipping companies (to deliver your orders), payment gateway providers (to process secure credit card transactions), IT and hosting providers (to maintain our website and databases), customer support tools, and email service providers (to send communications). These service providers are given access only to the information needed to perform their specific functions, and they are contractually obligated to keep your information confidential and use it only for the purposes of providing their services to us.

• Business Partners and Affiliates: We might share information with affiliates (such as a parent company, subsidiaries, or common ownership entities) or trusted business partners who collaborate with us in providing products or services to you (for instance, a local distributor fulfilling orders in another country). Such sharing will be done in accordance with this Privacy Policy and subject to appropriate confidentiality and security measures. If Evervive Global is involved in a merger, acquisition, or sale of assets, your information may be transferred to the successor or new owner as part of that transaction, but it will remain protected by the then-current Privacy Policy (unless you consent otherwise).

• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests (e.g., a subpoena, court order, or government regulation). We will also disclose information where we believe it is necessary to investigate, prevent, or respond to suspected illegal activities, fraud, or situations involving potential threats to the safety of any person or violations of our Terms and Conditions. In such cases, the disclosure will be made to the appropriate authorities or other relevant entities in compliance with applicable laws.

• Protection of Rights: We may share information as necessary to enforce our policies and agreements, or to protect the rights, property, or safety of Evervive Global, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction, insofar as it is compliant with privacy laws.

• With Your Consent: Apart from the cases listed above, we will seek your explicit consent before sharing your personal data with third parties for purposes not covered by this Privacy Policy. For example, if we ever want to share testimonials including your name or share your contact info with a partner for their marketing, we would only do so if you agree.

Importantly, any third parties with whom we share your data are contractually bound to protect your information. We do not allow our service providers to use your data for their own marketing or other purposes outside of the service they are providing to us. User information is never shared with third parties for their independent use without your consent.

Cookies and Tracking Technologies

As noted, Evervive Global uses cookies and similar tracking technologies on our Site to provide a better user experience and to collect analytics data. Here is more detail on how we use these technologies:

• Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period or until you delete them). Session cookies enable basic functionality like remembering your shopping cart as you navigate. Persistent cookies may store things like your language preference or login details (if you choose "remember me"), so you don’t have to re-enter them each time.

• Purposes of Cookies: Some cookies are essential for the operation of the Site (for example, enabling secure checkout or login). Other cookies are functional – they help personalize content for you (such as recommending products or showing recently viewed items). We also employ analytics cookies (such as Google Analytics) that collect aggregated information on how users engage with the Site, allowing us to improve site structure and content. Additionally, if we run advertisements or use third-party marketing tools, cookies might be used to track the effectiveness of campaigns or limit how many times you see a particular ad.

• Third-Party Cookies: Some third-party services that we use (like analytics platforms or embedded videos from YouTube, for instance) may set their own cookies through our Site. We do not control these cookies, and their use is governed by the privacy policies of the third parties that provide them. However, we try to minimize the use of any third-party cookies that are not necessary.

• Your Choices: On your first visit to our Site (and periodically thereafter), you may see a cookies banner or notice that informs you of our use of cookies. You have the option to accept or reject non-essential cookies. Even after consenting, you can always change your cookie preferences by adjusting your browser settings to refuse or delete cookies. Most web browsers allow control of cookies through the browser settings. Please note that if you disable certain categories of cookies (especially essential or functional cookies), some features of our Site might not work as intended.

By continuing to use our Site without disabling cookies, you consent to our use of cookies as described here. For more details or any queries regarding our use of cookies, you can contact us using the information in the Contact Us section.

Data Security

Evervive Global takes data security seriously and implements reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We follow industry best practices and comply with Indian legal requirements for data protection (often referred to as “reasonable security practices and procedures” under Indian law) to guard your data. Our security measures include:

• Encryption: Sensitive data (such as payment information and passwords) is encrypted during transmission using Secure Sockets Layer (SSL) or similar encryption technologies. You can verify that SSL is in use by looking for “https://” in our Site URL and a padlock icon in your browser’s address bar during transactions or account logins.

• Secure Storage: Personal data we store is kept on secure servers or cloud platforms that have controlled access. We restrict access to personal information to authorized personnel who need it to perform their job duties, and these individuals are bound by confidentiality obligations.

• Firewalls and Monitoring: We use firewalls, anti-virus and anti-malware tools, and intrusion detection systems to guard our systems against external attacks. Our website is regularly scanned for known vulnerabilities and security holes to ensure it remains safe to use.

• Payment Security: We do not directly collect or store full payment card details on our servers. Payments made on our Site are handled through PCI-DSS compliant payment gateways, which adhere to high security standards for processing payment information. These third-party payment processors are responsible for the security of your payment data and only share with us the information needed to confirm payment (such as a payment confirmation ID).

• Employee and Contractor Training: We ensure that our employees and any contractors who handle personal data are trained in data protection best practices. Access to personal data is limited and controlled through role-based access controls.

Despite all these measures, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security. You can also play a part in protecting your data by keeping your account credentials confidential and logging out of your account when using shared devices. If you suspect any unauthorized access to or use of your account or any other security breaches, please contact us immediately.

In the unfortunate event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by law. We will take all feasible steps to mitigate the breach and prevent future incidents, in accordance with our legal obligations and best practices.

Your Rights and Choices

We respect your rights regarding your personal data. Depending on the laws that apply to your situation (for example, Indian law, or other regional laws if you are accessing from abroad), you may have some or all of the following rights with respect to your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you. We can provide you with a summary of the data we have about you, and you can verify the accuracy of that information.

• Right to Correction (Rectification): If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can also log into your account on our Site (if you have one) to update certain information directly, such as your contact details or shipping address.

• Right to Withdraw Consent: Where we are processing your personal data based on your consent (for example, for marketing emails), you have the right to withdraw your consent at any time. If you no longer wish to receive marketing emails or newsletters from us, you can click the “unsubscribe” link in any such email or contact us to be removed from our mailing list. Note that withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it might be limited by applicable laws or necessary processing (for instance, you cannot withdraw consent for us to use your data to fulfill an order you have placed, as that is necessary to complete the transaction).

• Right to Deletion (Right to be Forgotten): Subject to certain exceptions, you may request that we delete your personal information. We will honor such requests to the extent required by law. Do note that we might need to retain certain information for legal reasons (such as transaction records for auditing or compliance) or for legitimate business purposes. If complete deletion is not possible (e.g., due to legal retention requirements), we will inform you and, if required, ensure the data is isolated and secured from further use.

• Right to Object or Restrict Processing: You may have the right to object to the processing of your personal data in some circumstances, especially if we are using profiling or processing for direct marketing. You can also request that we restrict processing of your data (for instance, while we verify or investigate your concerns with certain information).

• Right to Data Portability: In certain cases, you might have the right to request that we provide your personal data to you or to a third-party in a structured, commonly used, and machine-readable format, where technically feasible (this typically applies to data you provided and that is processed based on consent or contract).

• Right to Lodge a Complaint: If you believe your data protection rights have been violated, you have the right to lodge a complaint with the appropriate supervisory authority. For example, in India this could be a Data Protection Board or authority established under the DPDP Act (once operational). We encourage you to contact us first, so we have the opportunity to address your concerns directly.

To exercise any of these rights, please contact us using the contact details provided in the Contact Us section below. For security purposes, we may need to verify your identity (for example, by asking you to provide certain information or identification) before fulfilling your request. We will respond to valid requests within the timeframe required by applicable law. Please note that some requests may be subject to certain exceptions or limitations under the law; if we cannot comply with a request in whole or in part, we will inform you of the reasons, subject to any legal restrictions.

Additionally, you can always review and update basic personal information by logging into your account on our Site (if you have created one). For example, you can manage your contact info, password, and preferences there.

Opt-Out of Communications: If you have an account, you may update your communication preferences in your profile settings. If you receive marketing emails from us, you can opt out at any time by clicking the “unsubscribe” link in those emails. Even if you opt out of marketing messages, we will still send you transactional communications (such as order confirmations, shipping notices, or service-related announcements) when necessary.

Third-Party Links and Services

Our Site may contain links to third-party websites, plug-ins, or services – for example, a blog article might reference an external source, or we might link to our social media pages (Facebook, Twitter, etc.) for community interaction. If you choose to click on a third-party link or interact with an external service, please note that this Privacy Policy does not apply to those third-party sites or services. We have no control over the content, privacy policies, or practices of any third-party websites.

We encourage you to review the privacy policies of any site you visit or service you use outside of everviveglobal.com. We are not responsible for the privacy practices or content of third parties. If you access external websites via links on our Site, any data you provide to those external sites is not covered by this Privacy Policy.

For example, if you leave our Site to follow a link to a health article on another website, any information you provide or that is collected by that website would be governed by that website’s privacy policy, not ours. The inclusion of a link on our Site does not imply that we endorse or have reviewed the third-party site’s privacy practices.

Children’s Privacy

Evervive Global’s website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from minors (under 18 years of age). If you are under 18, please do not use or provide any information on this Site without the involvement and consent of a parent or guardian. We encourage parents and guardians to monitor their children’s internet usage and to help enforce this Privacy Policy by instructing minors to never provide personal data on our Site.

In the event we learn that we have inadvertently collected personal information from a child under 18 without proper consent, we will take steps to delete that information as soon as possible. If you believe that a minor may have provided us with personal data, please contact us immediately so that we can take appropriate action.

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to how we handle your personal information, we will notify you by updating the “Last Updated” date at the top of this Privacy Policy and, if appropriate, provide a more prominent notice (such as on our homepage or via email notification). Changes to the Privacy Policy are effective when posted on this page, unless stated otherwise. We encourage you to review this page periodically to stay informed about our data practices.

Your continued use of the Site or our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms, to the extent permitted by law. If you do not agree with any updates or changes, you should stop using the Site and can request us to remove your information as per the Your Rights section above.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us. We are here to help and will address your inquiries as promptly as possible.

• Email: support@everviveglobal.com

• Phone: +91-7208182082 (available Monday–Friday, 9am–5pm IST)

• Postal Address: Shop No 5013, 3rd Floor, Eaze Zone Mall, Sunder Nagar, Malad West 400064, Mumbai, India.

When contacting us, please provide sufficient detail about your question or request, including any account or order number if applicable, so we can better assist you.

Thank you for trusting Evervive Global with your healthcare product needs. We are dedicated to protecting your privacy and ensuring a safe and secure shopping experience. If you have any further questions or suggestions about our privacy practices, please do not hesitate to reach out to us.